Refund policy

🌸 30-Day Return Policy 🌸

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 📦✨

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. 🎁🧴 You’ll also need your receipt or proof of purchase. 🧾

To start a return, please contact us at:
📧 okady.store.uk@gmail.com

Please note that returns will need to be sent to the following address:
📍 [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label 📮✨ along with instructions on how and where to send your package.

⚠️ Items sent back to us without first requesting a return will not be accepted.

For any return questions, feel free to contact us anytime: 💌
📧 okady.store.uk@gmail.com

🌷 Damages & Issues 🌷

Please inspect your order carefully upon reception. 📦💗

If your item is defective, damaged, or you receive the wrong product, please contact us immediately so we can review the issue and make it right. ✨🤍

🚫 Exceptions / Non-Returnable Items 🚫

Certain items cannot be returned, including:

🥗 Perishable goods (such as food, flowers, or plants)
✨ Custom products (such as special orders or personalised items)
🧴 Personal care goods (such as beauty products)
⚠️ Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions or concerns about your specific item. 💌

Unfortunately, we cannot accept returns on:
🏷️ Sale items
🎁 Gift cards

🔄 Exchanges 🔄

The quickest way to receive the item you want is to return your current item. Once your return is approved, you can place a new order for the replacement product. 💖🛍️

🇪🇺 European Union 14-Day Cooling-Off Period 🇪🇺

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification. ✨

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 📦🤍

You will also need your receipt or proof of purchase. 🧾

💰 Refunds 💰

Once we receive and inspect your return, we will notify you whether your refund has been approved or declined. ✅

If approved, your refund will be automatically processed to your original payment method within 10 business days. 💳✨

Please remember that your bank or credit card company may need additional time to process and display the refund. ⏳

If more than 15 business days have passed since your return was approved, please contact us at:

📧 okady.store.uk@gmail.com

Thank you for choosing OKADY 🤍✨
We appreciate your trust and support. 🌸